What our Customers say...
Water Damage Testimonials
Hello Brett. I wanted to take this opportunity to thank you and your crew for the fast action taken when I had water damage in my apartment. That quick action, I feel, kept the damage to a minimum.
I had a water line break in my bathroom on a Saturday morning while I was gone ...and it flooded my house upstairs and down. After the initial freakout and not knowing what to do or who to call, SERVPRO popped into my head. I called the 1-800 number and gave my information to which she told me someone from the local branch would call me back shortly. Within the hour I received a callback and two people in a big truck showed up (on a Saturday afternoon) and got right to work cleaning up water, removing damaged carpet, removing wet ceiling tiles, etc.
That first day they were there for hours and all the while when I asked how I can help I was told that they have it under control and I can go relax (um, ok ??). By the time they left that night everything was sanitized and as dry as they could be with fans and dehumidifiers everywhere.
I was so impressed with the staff and the customer service that followed from Brett in the following days. They showed up every morning for over a week to do checks, remove damaged flooring, baseboards, bathroom vanity, etc. they took awesome care of my belongings that they removed, so much as putting a bedroom mattress in plastic before putting it in my garage.
I can't say enough for everyone that I encountered from SERVPRO for the peace of mind from the initial panic to me never having to wonder what was going on or what was next. Even up to the last day Brett made himself available to meet with myself and my insurance adjuster to go over the work that had been done. I'm so grateful for SERVPRO for everything they did for a girl in need and I would HIGHLY recommend them to anyone!
The folks at SERVPRO, especially Brett, were an answer to our prayers. When pipes burst in my grandma’s house and left a mess, Brett met us right away as it worked with our schedule since we were helping my grandma from out of town.
Brett and his crew were extremely empathetic and helpful coordinating services beyond their company scope. They helped clean up all areas of the house and gave recommendations for other services we were going to need as well.
We could not have gotten through this disaster without Brett and the SERVPRO team. I can’t say how pleased we were with the service excellence we received and we are grateful for their help!
Thank, Thank, Thank, you!
Jen G., Waterloo
Wonderful end to a pretty awful day before Christmas plumbing problem. The SERVPRO guys - Scott, Paris and Evan went out of their way to make everything clean and like new. We are so thankful and are recommending them to all our friends.
Brent and SERVPRO did an awesome job cleaning up sewage that had backed up into my basement. He kept me well informed even though I worked the majority of the week. He also took multiple pictures and worked easily with my insurance. Amazing job!
SERVPRO of Black Hawk County did an outstanding job cleaning up our basement after our water heater sprung a leak!! The employees were very polite and hard workers! Thank you SERVPRO for an outstanding job extracting the water and removing our carpet and wet drywall! I highly recommend your company to anyone in need of water damage clean up services! SERVPRO: that's what they do!! Thank you to Evan, Scott, Brett and their employees.
Brett and his team did a great job cleaning and drying out my basement after a sewer disaster. They were polite and although I was busy working the whole time, he kept me well informed. Thanks for doing a great job. I highly recommend them.
Thanks for all your help with our house having a "disaster" and being far away is stressful. Knowing your were there to help us and everyone through the time consuming mess, clean up and repair was awesome. We appreciate all you do!! Thank you from the bottom of our hearts.
Wanted to let everyone know that I was very impressed with your guys who worked on the basement!! They were hard working, polite and very professional! It has been a pleasure to work with SERVPRO.
The staff was very helpful and empathetic to my situation and made this bad experience into a good one!
I would highly recommend you and your contractors. You all did a wonderful Job and I am very happy with my bathroom. Thanks Again!
Thank you very much for taking care of the water damage and experience. I appreciated you very much!