What our Customers say...

Fire Damage Testimonials

Thank you for jumping into action and cleaning out our home. When I called Brett (Project Manager) that Monday morning, I figured he would just stop by and access the damage and come later to get started. Boy, was I wrong, he had a crew with him and they started by 9 AM that day.

Kirk and I, so appreciate everything your company has done for us from cleaning, packing, tearing out, storage, moving things to our rental, and for the calls and texts to keep me informed. I really appreciate the calls letting me know what's next, when you'll be there, etc. Helps me get through being without my home. 


Amy & Kirk.

I'm a property manager and we had a small fire at one of our rental units. Scott showed up the day I first contacted SERVPRO and immediately set up his team to come in and start the restoration process. He has kept me informed throughout the entire process and took care of lining up the various contractors. I will definitely use SERVPRO if the need ever arises again.

SERVPRO was recommended by our insurance after we had a fire in our kitchen at our home. But I would have called them anyway because I had heard of their quality work! Scott, the owner, was quick in responding and came over for a walk through soon after our call. The SERVPRO crew were polite and courteous in our home. They were very good in removing the damaged items, including everything in the cupboards covered by soot. The painter and contractor were set up by SERVPRO, which was helpful and worked out awesome!

We would recommend SERVPRO in Waterloo because of their professionalism and cleanup work!

SERVPRO cleaned up the soot and removed the smoke smell from our home after a fire. All of my clothes and shoes were professionally cleaned. At first, I was a little intimidated by all of the boxes, but they were very clearly labeled so I had an idea of what was in them. In all honesty, the house is much cleaner than it has been. You guys were extremely helpful and easy to work with.

I certainly will recommend people your direction.

Scott, Nicole, Lana, Jake, & Paris, What a TEAM!! You are awesome. You started things so our home can now be impressive again. Everything you touched sparkles and smells good after the fire smoke damage. If you need referrals from us, we can let people know how great you are.

Thank you, Sam & Cindy Dirksen

We can't believe how you could bring our house back after the 'incident'. I was in Texas on business and felt completely comfortable with Scott and his team of Nicole, Lana, Jake, and DeParis finishing things up.

Our 4 dogs, the welcoming committee, didn't even bark in alarm when SERVPRO arrived each day since they knew them to not interfere, but to help revive our home and even pet them as they walk by.

An extra blessing was that every area the SERVPRO of Black Hawk County "Wonders" did their magic in, helped me to declutter after accumulating 40 years of stuff.

You are a breath of fresh air. Both my husband and I are amazed with them.

Thank you very much! When asked the question what recommendations would you have to help the SERVPRO Franchise improve its performance in the future? Response was "How do you perfect perfection!"

I just wanted to write you a quick note to thank you for the excellent work and customer service we received. We were really at a loss when it came to the smoke damage and how to even begin the cleanup process. Your experienced staffs were so helpful, knowledgeable and detailed orientated. They really put our minds at ease. From taking care of phone calls for us, to picking up or dry-cleaning and delivering it personally, your company exceeded every expectation we had. Thank you!