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Freeze Documents and Photos to Save Them

Freeze Documents and Photos to Save Them

As an industry professional, we’ve learned the most effective method for saving papers and photos is to place the damaged items in the freezer to halt the damage. It’s not a one-step solution, but freezing the items buys you enough time to stabilize the situation. The trick is to take immediate action, so we have time to decide what documents must be saved and what documents can be tossed.

Guest Speaker at the Landlords of Black Hawk County Association

Guest Speaker at the Landlords of Black Hawk County Association

With storms threatening to cause havoc for renters and landlords, we have taken it upon ourselves to educate the community about how we can be of service to them in any disaster.

Starting the education process, we shared at the Landlords of Black Hawk Association’s monthly meeting in April of 2019. Our Project Manager, Evan Meyer, and Marketing Representative, Debbie Robeson, showcased our services and specialty equipment that could be helpful to area landlords.

We are grateful for the opportunity to be a vendor of this organization. 

The ITEL app speeds up productivity.

The ITEL app speeds up productivity.

SERVPRO of Black Hawk County is thankful for the advances in technology with the ITEL app. It helps determine replacement costs for carpet and pad after a water loss. The ITEL app is one more way we are implementing technology to help reduce stress for customers and insurance agencies alike.

Efficiency is Our Middle Name

Efficiency is Our Middle Name

Our technician, Adam Koch, is going by a new title these days: The Professional Packer. It's true. Adam has proved to be meticulous and efficient in packing our SERVPRO vehicles with equipment.

He's saved our team many headaches in the few short months he's been with us, and we could not be more grateful for his dedication to our team.  

Frigid Temperatures Lead to Broken Water Pipes

Frigid Temperatures Lead to Broken Water Pipes

Severe cold temperatures led to a water pipe break at the Greater Cedar Valley Alliance & Chamber office located in Waterloo, IA.

The loss occurred on a Monday morning, and by the following Monday, the office space was back to being fully functional and operational.

Water Pipe Breaks in Commercial Building

Water Pipe Breaks in Commercial Building

This commercial building suffered from a broken water pipe over the weekend. When everyone arrived to work on Monday morning, they were shocked to find 2 inches of standing water on the second floor. 

With the help of our team, we extracted the water and dried the affected area before the damage could get any worse. 

New ERV Presented to the Public

New ERV Presented to the Public

On January 10th, the American Red Cross introduced their new Emergency Response Vehicle (ERV) to the public by serving coffee and donuts at a local Hy-Vee in Waterloo.

It's our pleasure to house the new ERV at our location, keeping it charged and ready to go. The vehicle will respond to local and nationwide disasters with the help of donations and volunteers.

When nonprofits and for-profits work together, amazing things can happen for our community.

Honoring First Responders

Honoring First Responders

On December 26th, SERVPRO sponsored the First Responder Bowl held in Dallas, Texas. Even though the game was canceled, we were able to honor the heroes who serve our country on a daily basis.

We're Better Together

We're Better Together

Our Smile Supplier, Debbie, visited some of our insurance agents on Halloween dressed as “Better Together”.

What goes together better than milk and cookies or peanut butter and jelly? The only thing we could think of is SERVPRO and insurance agencies. We couldn’t do our work without their work.

Our deepest appreciation goes out to all of our agencies. Thank you for all that you do!

Customer Discovery Summit Gives Insight

Customer Discovery Summit Gives Insight

In September of 2018, we invested in bettering our company by attending the Customer Obsession Summit hosted by VGM. At this summit, we learned the importance of listening to our customers and truly hearing their needs and wants.

'Tis the Season of Giving to the Northeast Iowa Food Bank

'Tis the Season of Giving to the Northeast Iowa Food Bank

Earlier in December, we hosted a food drive for the Northeast Iowa Food Bank. At the conclusion, we were able to donate 76 lbs. of food and 54 meals in total. In the photo, Nikki, our Job File Coordinator, is donating non-perishable and personal-care items.

Packed Properly and Cleaned Carefully!

Packed Properly and Cleaned Carefully!

Business office contents were packed properly and cleaned carefully after a humidity issue from a water problem forced the evacuation from the building. Items are stored at our local SERVPRO warehouse until the business building is ready to be occupied again. We are Here to Help!

Drying out behind cabinets after a rainstorm.

Drying out behind cabinets after a rainstorm.

The Injectidry system is the way to disperse and circulate air BEHIND things to dry it out. It utilizes a regular air mover by attaching the large “lego look-alike” piece to the front and adding as many hoses as necessary to spread the air around. The hoses focus the air to specific cavities that are wet.

SERVPRO of Black Hawk County drilled holes in the kick plate area of the cabinets to permit the hoses to be positioned for directional air distribution.

Greater Cedar Valley Alliance & Chamber Golf Classic 2018

Greater Cedar Valley Alliance & Chamber Golf Classic 2018

SERVPRO of Black Hawk County enjoyed a beautiful day at Fox Ridge Golf course in Dike with over 120 people representing our communities in the Greater Cedar Valley Alliance & Chamber Golf Classic 2018.

Sponsoring a hole with fun games and frozen snickers FORE the golfers PUTT a smile on our face!

SERVPRO of Black Hawk County Helping Neighbors in Des Moines

SERVPRO of Black Hawk County Helping Neighbors in Des Moines

On July 3rd, SERVPRO of Black Hawk County rushed over to Des Moines to help with water cleanup after receiving 10 inches of rain overnight. Commercial buildings and residential areas alike were swamped with flood water.

We truly feel for all of the individuals affected by the flash flooding.

If you have a loss, give us a call. We’ll do everything in our power to help. Call (319) 268-1521. We’re only a phone call away.

Flash Flooding Strikes In Mason City

Flash Flooding Strikes In Mason City

SERVPRO of Black Hawk County was called into Mason City to help with a commercial water clean up after flash flooding occurred in the area. Devin, one of our technicians, is using a hard surface squeegee wand to suck up the water that leaked into the building overnight.

Commercial Building Faces A Leaky Ceiling

Commercial Building Faces A Leaky Ceiling

If you look closely, you can see water is actually leaking through this ceiling and falling to the floor. Quite a nightmare for any commercial or residential building, but SERVPRO of Black Hawk County came in fully armed to save the day.

This building is now fully operational “Like it never even happened.”

Hard Surface Wand Makes An Appearance

Hard Surface Wand Makes An Appearance

Did you know SERVPRO of Black Hawk County cleans concrete? You heard right! This apartment suffered a water loss and needed a good cleaning after.

The equipment you see in the picture is called a hard surface wand. It can be used to clean concrete after post construction cleanup or category 3 water losses—which contain harmful bacteria. The hard surface wand uses high pressure to clean and extract water at the same time.

Apartments Look New After Water Loss

Apartments Look New After Water Loss

Looking at this apartment kitchen now, can you imagine it full of water? As crazy as it might seem, this is actually the after photo of a job that SERVPRO of Black Hawk County took care of. With professional training, our technicians made this apartment look brand new again.

Commercial job? No prob!

Commercial job? No prob!

Did you know that SERVPRO of Black Hawk County can do more than residential jobs? Thanks to our SERVPRO Strong motto, we take on big projects with confidence.

The photo above is a utility room inside of a hotel that experienced a water loss from a pipe burst. The water displayed is a category 2, meaning it contains significant contamination and has the potential to cause discomfort or sickness if contacted or consumed by humans.

What's hiding behind your walls?

What's hiding behind your walls?

The mold in this photo was hidden behind wooden paneling in a customer’s basement. This customer shared, “The project manager kept me in the loop, and I always felt like I knew what was going on and what was next. His crew was top notch, always professional, and left the work space clean at the end of the day.”

Floor Mat System

Floor Mat System

Our floor mat system can be used to help dry hardwood floors and potentially save the floors from a more expensive replacement. This equipment removes water from floor boards via dehumidification. A major benefit to this system is the hands off feature; once installed, it can be left alone.

The Emergency Response Vehicle's New Home

The Emergency Response Vehicle's New Home

SERVPRO of Black Hawk County now houses the American Red Cross Emergency Response Vehicle (ERV). ERV is used to bring supplies such as water and blankets to disaster areas after devastating storms.

We are happy to provide a service to an organization we love and support.

Flash Flooding Calls for Backup in Mason City

Flash Flooding Calls for Backup in Mason City

The neat thing about SERVPRO is we are the only company in the restoration industry who works together as a team instead competing against one another. In times of crisis, we actually send crews to needed areas to meet the demand.

In the photo above, SERVPRO of Black Hawk County was called into Mason City to help the SERVPRO there with extensive flooding occurring at the time. We divided and conquered to ensure that everyone got the help they needed.

Drilling a Hole to Prevent Mold

Drilling a Hole to Prevent Mold

After a water loss, many times we’ll drill holes in the affected wall. By drilling holes at the base of you wall—underneath the base board of course—we can actually SAVE your wall from having a serious problem such as mold.

The problem with having water behind your walls is dry wall is highly absorbent of water and moisture, and you usually can’t see it until it dries and leaves a yellowish stain. By this point, it’s clear there’s a problem.

The holes we drill provide ventilation when air movers are aimed at the affected area and eliminate the chance of having the yellowish stains as well as mold.

Mold Remediation Containment Barrier

Mold Remediation Containment Barrier

Whenever mold is discovered and confirmed, we separate the contaminated area away from the rest of the house with a mold remediation containment barrier. The barrier is made from long sheets of plastic taped into place and held up with rods.

The containment barrier prevents mold particles from flying all around the house when we are removing it. In addition, we wear protective gear because mold can be harmful to your body and lungs if you’re exposed to it for long periods of time.

If you ever find mold in your home or work place, remember not to disturb it. Leave it to the professionals at SERVPRO of Black Hawk County.

Introducing the odor killer: The Ozone Generator

Introducing the odor killer: The Ozone Generator

After a fire, the smell of smoke is EVERYWHERE. Even in wood. Good thing SERVPRO of Black Hawk County has a solution. Our ozone generator removes odors from books, papers, fabrics, and furniture by altering the oxygen molecules.

The clothes and fabrics in the photo are placed in a small room with the ozone generator—the green machine on top of the shelves—, and then we let the generator do it's thing.

Depending on the situation, it may take two or three times to get the items odor-free because every situation is different. The temperature, exposure, and many other factors all contribute to the odor.

The ozone generator is the first step in the process of removing odors. It's like a little piece of magic.

Your walls need a Smoke Break

Your walls need a Smoke Break

These walls have taken in a fair amount of smoke and nicotine over the years, and it’s starting to show. You can see in the photo exactly where the curtains used to be in this home.

Something to keep in mind is nicotine stains don’t happen overnight. They come from years of exposure to smoke and nicotine, so if you don’t want this to happen to your home, you may want to limit the amount of smoking that goes on inside.

The fire is dowsed, but what about my stuff?!

The fire is dowsed, but what about my stuff?!

Lana is working hard to remove smoke residue and soot from a bundle of shoes after a house fire occurred. This is a great example of our attention to detail and dedication to our customers.

Some people would admit defeat and throw the shoes away, but SERVPRO of Black Hawk County focuses on restoring because some items just can’t be replaced. We understand the value of our customers’ homes and everything in them.

It’s all about us, all for you! Training brings positive results at SERVPRO of Black Hawk County.

It’s all about us, all for you! Training brings positive results at SERVPRO of Black Hawk County.

We invest in our SERVPRO of Black Hawk County employees by sending them to education classes put on at SERVPRO regional meetings.

Marketing departments from the SERVPRO’S across Iowa gather to discuss social media trends, and unique ways to educate homeowners and business proprietors on recovering from damages of water, fire and biohazard.

Project managers from Iowa experience hands on demonstrations by equipment venders as they discover new ways to use drying tools in homes and businesses.

Franchise owners study up on business advancements and network, sharing insights on clean-up efforts in water and fire losses.

It’s all about us, all for you! More instruction and training brings positive results during catastrophic times like flooding or a disaster with basement sewer back-up or restoring people’s lives after a fire.

Ask for SERVPRO of Black Hawk County when you have a fire or water problem.

A new member of our water clean-up team: The Desiccant!

A new member of our water clean-up team: The Desiccant!

SERVPRO of Black Hawk County is happy to have a desiccant dehumidifier as part of our clean-up efforts for water losses in the Cedar Valley & surrounding areas.

It has a sophisticated technique of using desiccant, a material that adsorbs moisture from the air, which is different than absorbs. Adsorbs draws moisture out and it STICKS to the desiccant material commonly in gel form, instead of absorbing it INTO the material.

  • Moisture collects on a Silica gel material.
  • Dry processed air is released into the affected area/room through a hose.
  • The rotor brings soaked desiccant into a “reactivation” air stream where it is heated.
  • As the desiccant dries, it releases its moisture into the reactivation air stream as water vapor which is ducted outside through another hose.
  • The cycle repeats on a continuous basis, providing a constant drying process.

New equipment to better serve you!

All hands on deck needed to dry up a water loss at commercial building in Waterloo, Iowa

All hands on deck needed to dry up a water loss at commercial building in Waterloo, Iowa

The square footage of an area determines the number of air movers and dehumidifiers it takes to adequately dry out the carpet, walls and ceiling of a room that has experienced a water issue. The larger the space, the more equipment is needed.

A commercial building in Waterloo, Iowa, needed SERVPRO of Black Hawk County to bring in 65 air movers and 19 dehumidifiers for over a week to get the wet problem resolved.

This picture is just a small part of the building.

MOLD!

MOLD!

Mold was discovered behind drywall in a basement! What NOT to DO:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

DON'T take matters into your own hands: Call SERVPRO of Black Hawk County at 319.268.1521. This IS what we DO!

BraceAbility Cedar Falls, Iowa working through the cleanup

BraceAbility Cedar Falls, Iowa working through the cleanup

A contained fire left smoke and soot residue throughout the newly renovated BraceAbility offices in downtown Cedar Falls, Iowa. SERVPRO of Black Hawk County along with Fereday Heating and Air Conditioning cleaned up the fire damage while business continued! SERVPRO of Black Hawk County is available 24 hours a day, 365 days a year and being "Faster to any size disaster" helped this business stay open.

Carpet cleaning grease spill

Carpet cleaning grease spill

Cleaning up a large grease spill on carpet

Carpet Cleaning

Carpet Cleaning

Photo was taken during a carpet cleaning.

Carpet Cleaning

Carpet Cleaning

Photo taken during carpet cleaning. We take pride in cleaning the carpet in your home like it was our own!

Carpet Cleaning

Carpet Cleaning

Another wonderful carpet cleaning completed by our technicians!

Machine Shed Fire

Machine Shed Fire

Picture was captured cleaning a wall inside a machine shed fire. We had to dry sponge the walls and ceiling then wet wash and dry all surfaces. We were happy to have had all hands on deck for this project to make the process faster.

Commercial Water/Fire Loss

Commercial Water/Fire Loss

SERVPRO of Black Hawk County technician is in the process of extracting water from the breakfast area from a large water/fire loss at a hotel. We make disasters "Like it never even happened."

Commercial Water/Fire Loss

Commercial Water/Fire Loss

Two extraction trucks onsite of a large fire/water loss in Evansdale Iowa. For commercial jobs, it is imperative that we have the proper vehicles and equipment to handle large-scale jobs such as this one.