SERVPRO of Black Hawk County Employee Photos


Our team continues to grow. We are so proud of this hard-working team that continues to strive for excellence!

White long haired blonde woman with black glasses smiling

Nikki Prickett

Nikki Prickett joined SERVPRO of Black Hawk County in August 2018. She started as our job coordinator and excelled in her position.

Customer service and doing the job right is very important to her. She is now our office manager! Her organizational and operational skills are a great asset to us. She is working primarily with billings, job follow-ups, and office management. She still works closely with our project managers and new job coordinator. 

Not only is Nikki a rockstar at being a professional but she has also proven to be a trusted friend to our staff. In her office, Nikki has an extensive collection of Wizard of Oz memorabilia, since being a fan from an early age! Nikki’s golden brick road leads to her two children, dachshund Coco, and her cute cats.

“There’s no place like home!”.

Brett Armfield

Brett Armfield joined SERVPRO in 2012. He is a Project Manager within the company. Brett has been through SERVPRO’s Employee Certification Training Program (ECTP), is a Water Damage Restoration Technician (WRT), and is certified in Applied Microbial Remediation (AMRT) by the Institute of Inspection Cleaning and Restoration Certification (IICRC). Brett’s passion for restoring “Like it never even happened®.” is evident in his daily work. Brett loves summer which lends itself to his hobbies of camping, grilling, floating down the river, and time spent on the disc golf course. Growing up all around the world, Brett's experiences with many cultures has created a greater knowledge and appreciation for differences in life.

Red hair man in his 30s smiling.

Keith Romans

Keith Roman is a new addition to our team. He is a project manager and he’s looking forward to utilizing his crew to bring relief to those in need. He is a team player and realizes that it takes the whole team working together to restore the damage done from disasters. He has 9 years’ experience in residential/commercial construction and hospitality. These skills have helped transfer useful knowledge of home construction to the restoration process as well as understanding the importance of taking care of the customer and their needs.

He was born in McMinnville, Tennessee (Home state of SERVPRO!) but eventually moved with his parents to New Hampton at the age of 13. Iowa is very much his home. He is passionate about cycling so much that he cycles year-round. This includes during the 2018 polar vortex. He finds it fascinating to ride during a snow storm. Furthermore, He loves participating in large cycling events such as RAGBRAI because of the diversity of the hundreds of people who go out to ride together but also because of the involvement of the community as they encourage the riders on.

Besides cycling, he also loves to cook and canoe!

Medium shot of smiling white female employee.

Michelle Miller

Michelle joined the SERVPRO team as our new job coordinator. She has experience in customer service and as an operational manager. She enjoys speaking to clients and helping them connect with the person who will help them in their need. She is courteous, professional, and has great communication skills.

Michelle is in love with her family. Her large family includes her husband, 7 kids, and 2 dogs! Her family is her passion and being a mom motivates her to work hard. She’s a sports mom, her kids enjoy playing volleyball, basketball, and soccer. She enjoys observing the differences in her children that make them so unique and special.

Besides her passion for her family, Michelle also enjoys scary movies, football (Go Patriots!), trips to Panama and loves going to concerts. Her favorite all-time band is Queen. She looks forward to going back to the beach to enjoy the water. It calls her (Moana reference).

Blonde, green eyed white woman smiling.

Libby Demuth

Libby Demuth's work at SERVPRO of Black Hawk County is behind the scenes but never unnoticed. She coordinates the office logistics and is the uniforms & supply manager. The white board in her office is a go-to-place to request necessary supplies to help every employee be successful in their work.

Her attention to detail of the SERVPRO work attire not only assists employees to ‘dress the part’ but keeps the team seasonally fitting and coordinated.

Libby also does the accounting and payroll in QuickBooks fulfilling that role since purchasing the franchise in 2012 with her husband Scott. Outside of work she enjoys their two daughters' activities and family time.

Debbie Robeson

Debbie Robeson wears several different hats for SERVPRO of Black Hawk County, which is located in Waterloo, Iowa. Both as marketing manager and representative, she focuses her attention on education and purposeful promotion of SERVPRO services. Creative and intentional gifts that leave lasting impressions of SERVPRO’s sincere care is what her circle of friends throughout many cities appreciate. Providing solutions through storytelling, she easily sells her SERVPRO team’s skills for cleanup and restoration. She enjoys living up to her nickname "Smile Supplier" by connecting individuals to resources they need in ANY sort of circumstance.  

At her church she works in the kitchen, leading cook teams and also coordinates volunteers for children with special needs to participate in Sunday school. Digging in the dirt (gardening) and entertaining family and friends is what fills the free time she pulls aside.

Danelia (Dani) Barboza

Danelia Barboza Liu is our newest SERVPRO Team Member in the marketing department. She joined us in May 2019. She is responsible for our online footprint, website management, and relationship development. We’re excited for her to unleash her creativity and dive into her work. She graduated with a bachelors in Graphic Design and Media Art. 

Dani is happily married and has 3 fur babies. She moved from Miami, Florida because she prefers cornfield vs beaches. Just kidding. She really moved to Iowa because her husband was called to Hope City Church as the Worship and Communications Director. Dani also works part-time at the church in creating videos and graphics. Dani's interest includes volleyball, backyard hangouts, $5 Movie Nights, and traveling. This year, she will be traveling to Europe for her 2-year wedding anniversary!

Chuck Frost

Chuck Frost has checked off many of SERVPRO of Black Hawk County’s ‘to do’ list items since joining our team in November. As Warehouse and Equipment Coordinator, he has organized and labeled the essential equipment that our production technicians use day in and day out. He supports the team by helping pack trucks, enabling them to get to our customers quicker. Tracking inventory, keeping equipment repaired and assisting our carpet cleaning specialist and demo crew, is what fills Chuck’s part time position.

Outside of work, Chuck hunts & fishes and enjoys time at he and his wife Pam’s lake home. Family time with 2 daughters and son in law and his two granddaughter’s activities, including dance, is a high priority for him. He spends countless hours at his church in the kitchen planning, preparing and serving a variety of meals for families and ministry events. To round it all out, Chuck has volunteered on the Sturgis Falls Celebration planning committee since 2006.

Autumn Kelly

Autumn Kelly is a cleaning technician at SERVPRO of Black Hawk County. She has been with SERVPRO since 2013 and has a background in janitorial work. Her eye for detail, patience and organizational skills make her a vital part of the team. Autumn has been certified as a Fire and Smoke Restoration Technician (FSRT).

In her free time, she enjoys photography and camping with family and friends.

Chris Laake

Chris Laake serves as a production technician since 2012. He is experienced in demolition work. He has earned the Water Damage Technician (WRT) certificate from the Institute of Inspection Cleaning and Restoration Certification (IICRC). His quiet demeanor reflects in his total concentration on the work site. He enjoys reading science fiction novels.

Adam Koch

A person might not think landscaping or tree removal has anything to do with demolition of fire damaged buildings or clean-up of water destruction but for Adam Koch, it’s another chance to use his skills to help people! A production technician since 2018, with SERVPRO of Black Hawk County, Adam has proved his desire to clear out the mess to make it better by working quickly and efficiently with other team members. His constant smile lets you know he’s having fun with his ‘free physical workout’.

Attending church, participating in Frisbee golf and playing ‘Sword Art’, a video game, fills time away from SERVPRO. He also enjoys cooking and would like to pursue culinary schooling which would let him satisfy that craving to benefit others in yet another form.

He recently completed his Water Damage Restoration Technician (WRT) training and looks forward to continuing his education.

DeParis Johnson

DeParis joined the cleaning technician team at SERVPRO of Black Hawk County in April, 2016. His 16 years of experience in customer service shows strongly while he cares and cleans items for individuals and businesses. He strives for perfection and enjoys the "before and after" in carpet cleaning. DeParis has been certified a Water Damage Restoration Technician (WRT) by the Institute of Inspection Cleaning and Restoration Certification (IICRC).  Outside of work he spends time hunting and fishing and family activities.

Nicole Saul

Nicole’s determination for a constantly clean and orderly home started as a young child as she was continually rearranging and organizing her room. This determination benefits our SERVPRO customers’ homes and businesses TODAY! Her background in housekeeping, cleaning and customer service shine through in her everyday efforts to help restore and renew personal belongings that have endured a water or fire catastrophe. Nicole joined SERVPRO of Black Hawk County team in September 2017. The most rewarding part of her job is connecting with home and business owners and helping them put life back together again. Nicole is certified as a Fire and Smoke Restoration Technician (FSRT) and a Water Damage Restoration Technician (WRT).

Her free time is full of family, fun on motorcycles and fishing!

Devon Burgess

Devon Burgess joined SERVPRO of Black Hawk County in March 2018 as a production technician. Devon hasn’t wasted anytime discovering all the facets of cleaning up after a water pipe break or the steps in demolition after a fire. But it’s no surprise of his determination, for Devon’s naturally a ‘fix it’ type of guy. Learning from his mom to first try and figure it out, by taking it apart and identifying the problem before giving up, Devon has taught himself to repair and do maintenance especially on electronic items. Recently leaving that field of work, he really enjoys the physical labor of SERVPRO’S mission and the gratification of helping people put it all back together again.

At home he enjoys gaming, computer programming, and watching movies with his wife and two daughters.

Talor Mussman

Talor joined SERVPRO of Black Hawk County in April 2019 as a production technician. Talor has been cooking up lots of experience, literally, in the Cedar Valley as a chef and line cook for 8 years since graduating from Cedar Falls High School. He thrives on the ‘daily special’-the wide variety of jobs that are involved in the cleanup and restoration business. He uses additional skills gained in car body repair and welding to serve up success. Helping others and working alongside team members that care, make up his menu for the day. Skateboarding, playing the guitar and time spent with his wife and daughter are the things that wait for him at home each night.

Jeremy Faulkner

Jeremy is a real go getter...thriving on learning in every situation. He doesn't see the need for any downtime! Joining SERVPRO of Black Hawk County in May 2019, not long after graduation, proves the point!

Originally from California, he has continued to find fun in outdoor activities like hiking, swimming, and skateboarding while growing up in Dyersville. Repairing cars as a hobby has continued his learning model which he applies at SERVPRO as well. He enjoys the daily dose of discovery and building on new skills he acquires. Caring for individuals in their time of need as a production technician puts a big smile on Jeremy's face!

Close up of white older woman smiling.

Lisa Lippert

Lisa Lippert is RETIRED!

She has been with the business since 2003. We appreciate all the time she's stuck with us. She was the friendly face behind the phone. Lisa wore many hats that kept the office running efficiently which include scheduling, invoicing, and auditing job claims.

You will be missed!