What our Customers say...
I am so impressed with the level of professionalism we received from SERVPRO of Black Hawk County. It was just minutes after I called into them for a sewer back up into a tenants apartment. This tenant is a 90 year old that was devastated over the issue. The kindness of everyone from Paris the service tech to Brett Armfield the project manager that came out to introduce himself and make sure ever thing was getting done to my satisfaction. Not to forget Miss Nikki the office manager was on her game with getting all the paperwork I needed to get them set up. YOU GUYS ROCK!!!!!
Everyone at SERVPRO is so friendly and professional! Even though I only had a small water leak in my office, they took the time to look over everything to determine if any hidden damage had been done. I was pleasantly surprised when they said no additional cleaning was necessary. The team at SERVPRO definitely doesn’t try to sell you something you don’t need, and they treat the small jobs as important as the big jobs. I would highly recommend contacting SERVPRO!
Thank you! Your help is greatly appreciated! (Commercial Water Loss)
We are extremely pleased with the carpet cleaning that SERVPRO did for our Waterloo rental unit business. The carpets looked amazing and smelled wonderful!
We are thankful for the flexibility SERVPRO had in booking the appointment due to our tenant moving out. They really bent over backwards to accommodate us when the new family moved in, especially when their cleaning crew was so busy already!
We suggest working with SERVPRO for carpet cleaning as property managers. Now we have learned what other jobs they could help us with if our unit were to have a line break and cause a water problem.
Any time there's a fire it's extremely stressful. In our case we are an Internet business so our customers don't care if there's damage to our facility and the orders keep coming in. So shutting down was not an option for us.
Scott and the SERVPRO of Black Hawk County team responded to our fire within hours of the event early on a Saturday morning and worked through the weekend to ensure we would be operational on Monday. There was still a lot more work to do but the team was very respectful of our on-going operations and did their best to cause the least amount of disruption as they continued to clean the facility top to bottom removing fire debris, soot and smoke smell.
Today our building is exactly as it was before and our business barely missed a step during the entire process. That is beyond incredible given the scope of the clean-up effort. That early Saturday morning was easily the most challenging and stressful event our business has ever experienced. Scott Demuth and the SERVPRO team very quickly made it "Like it never even happened."