Recent Posts

Discover the Source and Turn Off the Stress of a Mess!

1/11/2022 (Permalink)

2 SERVPRO water shut off tags laying on a table Be prepared by placing these shut off tags on water sources in your home and business. Lessen stress by knowing where shut off valves are located.

Determining the location of water shut-offs in your home and business can turn off the stress of a mess created by leaking, or worse, overflowing and spraying water!

Homes and business buildings have MAIN WATER VALVES that supply ALL the water, which is located outside of your home, usually in the front yard and at the meter entering your home. This is the water source coming from your municipal water company located in the street area. Sometimes this valve will need to be shut off completely to the entire home for a repair, but a plumber or the water company usually assists with that.

If you have discovered water in your home, and it is not from an outside source like rain, first look for an individual or isolation water valve near the area or appliance. Look for exposed plumbing in this area.
Toilet: behind or under the toilet base. Turn the handle clockwise until it stops, being careful not to force it.
Sink: in the cabinet below, there are 2 sets of flexible tubes, one for each hot and cold water. Turn the valves on these handles, again not to force, clockwise to shut them off. Sometimes a bathroom sink will have levers instead of valve handles.
Bathtub/shower: The hot and cold-water valves are most often tucked in an access panel and can be hard to locate and get to. Finding the main water shutoff in* your home is best bet for these issues.
Refrigerator: turn off the valve on the supply tube running to the refrigerator. Like the shower, this can be located in a walled off panel, sometimes located in your basement.
Clothes washer: some houses have these clearly exposed behind and above the washer. If not, pull the washer out to find. Turn off both hot and cold valves.
Water heater: The cold-water inlet valve is located on the heater and generally is a ball shutoff valve, looking different than the other valves we have described.
*The main water shutoff in your home: located usually in the basement/utility room as part of the water meter. A facet handle shaped valve is common on these fixtures. Otherwise, it will be part of the meter on the outside of the home and be a knife-style or lever handle.

We encourage you to take 30 minutes and discover where the different on/off valves are located in your home. These common areas are the source of water issues SERVPRO of Black Hawk County cleans up after issues occur. Knowing where and which valves control the water can help you be prepared! Turn off the stress of a mess by shutting down the source of water. Always seek professional help from an accredited plumber, if you are unsure. There are lots of circumstances we can not foresee.

If you need help finding water shut offs in your home, schedule a time for SERVPRO to visit and locate with you. Call SERVPRO 319.268.1521

Do You Have a Fire Plan?

12/29/2021 (Permalink)

Fire Plan text with the SERVPRO logo Do yourself a favor and have a plan in place!

If you have ever seen the show This is Us on ABC you’ve got a look into how devastating it can be for your home to go up in flames. Maybe you have witnessed it happen to a loved one, or you have experienced it yourself. Either way, we want to protect you from this happening to you or your family, and if it does, we want to help you be prepared.  

While we know it is not always 100% preventable, things happen, there are many ways that you can lessen the odds. In this fictional show, the house fire was caused by a faulty wire from the couple’s crockpot. This brings us to our first tip: ALWAYS unplug appliances when not in use.

Have a Plan Set & Educate your Children

Though there is a long list of precautions you can take, one of the most important actions necessary when it comes to fire safety is making sure you have a plan in place in case of an emergency. When I was little my bedroom was at the top of a three-story home. My parents kept a fire escape ladder under my bed and told me that it was to be used in the event of a fire so we could get out safely. This is great, but go even further! Teach your kids your fire plan and then show them how to properly execute it! Running drills can only further your preparedness and in turn, keep you much safer!

Click here for some fun resources on fire safety with kids, and as always call SERVPRO of Black Hawk County for your clean up needs! 

Safety During the Holidays

12/21/2021 (Permalink)

Fire place with tree and servpro logo Peace, love, and safety!

It’s that time of the year where chestnuts roast on open fires and Christmas trees are lit up providing extra holiday cheer. While the holidays are a great time for lights, warmth, and other festive things, this can sometimes be hazardous.


While we want you to all celebrate this holiday with all the pizzaz, we also want you to be safe. Here are some good guidelines to keep in mind when getting holly and jolly!

  • Keep all decorations at least 3 feet away from heat sources
  • always unplug your Christmas tree before you leave the house or go to bed
  • If you have a real tree, make sure to water it to keep it hydrated and safe
  • Inspect your fireplace and make sure it is working properly before use
  • Check lights and other electrical decorations for shortages or broken wires
  • Only plug in Christmas lights in dry areas


We hope that your holidays are safe and Merry, but if disaster creeps its way into your festivities, call SERVPRO so we can help you get back to your celebration and loved ones.

Growth Under our SERVPRO Roof

12/13/2021 (Permalink)

Wall of certifications Wall of certifications at our central office!

Our technicians are continuously adding to their list of certifications. This year is no different, in fact, this is something that our techs are super proud of this year. When asked what they thought were some of our SERVPRPO highlights, getting more certifications was one of their top answers! You can click here to see a list of all of our certifications!

Growth All Around

There has been so much growth under our SERVPRO roof this year in other areas as well. We gained 19,000 square feet in our move to our new central office, and many of our techs have had great personal growth and achievements. Graduating college, buying homes, growing families, are just some of the things that our team has accomplished.

 The year is now under wrap, and as we look forward, we anticipate even more growth for the years to come!

BE-etle Smart and Check your Chimney

10/29/2021 (Permalink)

Pests making themselves at home in your house is something no homeowner wants to deal with. What’s even worse, is when those critters end up causing damage to your home. They can be hiding in the most unique places.


Pests making themselves at home in your house is something no homeowner wants to deal with. What’s even worse, is when those critters end up causing damage to your home. They can be hiding in the most unique places.


The National Fire Protection Association recommends a yearly inspection by a qualified professional. This could help prevent pests from making your chimney their home! In addition to yearly inspections, if you ever suspect that your chimney needs attention, you can also follow these steps to do a self-evaluation.

-Check for any cracked brick or structural issues

-Notice any changes in wood-burning speed

-Check for smoke smell when the burner is not lit

- Use a mirror and a light to look for any obstructions

All in all, it is important to keep your fireplace and chimney functioning properly, this could also help prevent pests from making your chimney their home! If you are ever second-guessing, call a professional to do an inspection, and if something gets missed and you have a mess on your hands due to fire or smoke damage, call SERVPRO! We are here to help!

Business of the Year 2021

10/14/2021 (Permalink)

All SERVPRO employees in house The faces of our wonderful SERVPRO team!

Moving forward in life’s aspirations can be fast and exciting! Pausing to take a look back is what keeps us grounded and even more appreciative. When we can see how decisions, along with hard work and determination, contributed to the success, we are mindful of the effort and people who were on this journey.

Grow Cedar Valley Business of the Year 

We are privileged to announce that SERVPRO of Black Hawk County has been awarded the Grow Cedar Valley Chamber Business of the Year, 2021. We are so proud that this award pays tribute to the owner, Scott & Libby Demuth, and all the employees who passionately & selflessly serve, helping people rebuild their lives after a catastrophe! THANK YOU SERVPRO TEAM FOR BEING EVERYDAY HEROES! 

Vital Substance or Vicious Villain?

10/12/2021 (Permalink)

Injecta-dry at work with tubes inserted into the ceiling Injecta-dry unit hooked up to multiple tubes that are helping dry out the ceiling!

Water… It’s a vital substance that all forms of life need in order to survive. Of course, we know that despite its great attributes, water can also be the reason for immense stress and mess (aka a villain). This job is the perfect example of how water can creep its way into your life, putting an extra think on your plate. Thankfully we have amazing equipment that can help us keep your home as intact as possible when water has a mind of its own. This equipment here is an injecta-dry unit. Our team set this up by drilling holes and putting these tubes up into the ceiling which then pushes air into the ceiling cavity and in turn, produces quicker drying time for the drywall as well as the subfloor from underneath. In this particular job, they were able to utilize multiple hoses in different areas all off of one air mover! The team provides special care and attention to detail when doing this. They are able to dry out the space rather than just coming in and saying that the ceiling needs to be torn out, which is a huge relief for our customers to hear!

If you find yourself in deep water, give us a call at (319) 268-1521 so we can make it "Like it never even happened."

Space Heaters- What you Need to Know

9/27/2021 (Permalink)

Text in text bubble next to space heater with an orange backound Know the facts!

The leaves are beginning to change, the air is crisp, and trips to the pumpkin patch are just about in full swing. Fall is officially here and wrapping up in a blanket with a warm beverage is a great way to stay warm. Another tactic to stay cozy is using a space heater. Space heaters may be a great source in keeping you warm but they can also be the source of a fire if not properly used.

Get Cozy...Safely 

If you find yourself longing to warm up via space heater, follow these safety tips to ensure that your comfy, relaxing time doesn’t end up being a burning hot disaster!

  • Keep your heater 3 feet away from flammable objects
  • Set the heater on a level surface
  • Never leave it running unattended
  • Always plug your space heater into the wall -- NOT a power strip
  • Look for a safety-approved heater
  • Purchase a space heater with an automatic shut off
  • Make sure your fire alarms are working properly

There you have it! By following these tips, you are able to enjoy that nice warm flow of heat all while keeping yourself safe!

We know sometimes things still happen despite your best efforts, so if all things go astray, don’t hesitate to call SERVPRO of Black Hawk County so we can get it back to "Like it never even happened."  

The Craft of Water Restoration

9/13/2021 (Permalink)

Injecta-dry at work on brown carpet Our Injecta-dry at work alongside Mike's careful construction!

Our technicians are highly trained and certified when it comes to cleaning up a water mess. What you can't always teach is the heart to go above and beyond as our techs do!

The Mess

When a faulty toilet tank float creates a waterfall in your bathroom and a river in your hallway making the home trail unpassable; you must carefully place every hose for drying out purposes of the Injecta-Dry, making a clear and safe pathway!

The Craftmanship

Our production technician, Mike showed his care & concern by being very proficient in his design. Removing baseboard and directing heat to dry out walls is crucial in making it “Like it never even happened."

We are so lucky to have a team that puts their heart into the job every day! 

We've got Brains, Heart, and Courage!

8/27/2021 (Permalink)

employees next to wizard of oz wall with yellow brick in backround Follow the yellow brick road!

OUR SERVPRO technicians have ALL the traits the Scarecrow, Tin Man and Lion were seeking. They come to work every day ready to put their brains, hearts, and courage to the test. A test they pass with flying colors!


SERVPRO of Black Hawk County’s technicians are highly trained and certified. They take their work seriously by making sure that they have the knowledge they need to mend people’s homes after a disaster. Their certifications are granted by the Institute of Inspection Cleaning and Restoration Certification, also known as the IIRC, and through SERVPRO’s Employee Training Program (ECTP). Some of these include, but are not limited to:

  • Water Damage Restoration Technician (WRT)
  • Applied Microbial Remediation (AMRT)
  • Fire and Smoke Restoration Technician (FSRT)


Restoring homes and cleaning up mess is not something that the faint of heart choose as their line of work. Everyone on our crew has the heart and caring nature to decide to get up every day and come help put people’s lives back together. As a business that is open 24/7, our techs have the task of working on holidays and around the clock in certain situations. Their hard work does not go unnoticed by us, or our customers. As stated in an online review, “I must commend you on the fine young men who did the cleaning. They were very professional and made sure I knew what they were doing and how they were going to do it. They were very personable and easy to talk with.”. We are always appreciative of the heart they put into their work.


Our team most certainly has the courage to tackle the mess life has become after a fire or water problem in your home or business.  Courage is made up of strength from within one’s self, and it is evident that SERVPRO employees have this characteristic as they care for each other.  The clean-up they perform can be physically and emotionally draining. We witness their courage each day to continue the process to make life "Like it never even happened," for our customers.

We’ll help you click your heels and get you back home. Call us for help.