Why SERVPRO Photo Gallery

Derise at the Front Desk

Great Customer Service!

The face behind the phone! We want to give our Job File Coordinator, Derise some praise for her efforts of always being a friendly voice to our customers when they call! In addition to Derise's kind demeanor, we also want to thank the rest of our team for continually providing wonderful customer service for people in their times of need

Scott and Libby with green backround

Happy Bosses Day 2021

We would like to thank our wonderful bosses, Scott and Libby Demuth, and their dedication to our team. They make sure that each employee is cared for and devote their own time to assisting individuals who are in need of a helping hand. Thank you Libby and Scott for all you do!

A group of people gathered around the table and using their tablets.

We're so proud of our team!

When the boss gives a shoutout for his team during a zoom meeting, you gotta share the KUDOS! “I appreciate my team so much…they’ve been averaging 11–13 hour days, plus weekends, cleaning up 26 residential water & fire losses combined, 5 commercial buildings, including a local restaurant, a strip mall in Waverly with 5 businesses shut down after a fire, provided compassion and cleanup after a trauma and they got a family back into their home in Cresco after being displaced for 1 year due to a fire. SO proud of this crew!" -Scott Demuth

A trophy that reads Character Award and 6 pillars on it.

2020 Character Award - Radio Interview

Listen Now: 

Character Counts SERVPRO -- Thu. Oct. 22, 2020 by News/Talk 1540 KXEL

SERVPRO of Black Hawk County was nominated for the Business of Character: Character Award for the help they provided to another local business. Franchise owner, Scott Demuth shares the importance of customer service, our priority to share care and concern, and about our services.

Green Vehicles taking over Airline Hwy

Most mornings, our green trucks are in the gravel next to the warehouse getting ready to be loaded up with equipment for the day's job. It's quite a treat to see all these trucks exiting the driveway and on their way to a different location around the cedar valley. Wave to our team if you see them on the road. They will really appreciate it.

The ITEL app speeds up productivity.

SERVPRO of Black Hawk County is thankful for the advances in technology with the ITEL app. It helps determine replacement costs for carpet and pad after a water loss. The ITEL app is one more way we are implementing technology to help reduce stress for customers and insurance agencies alike.

Efficiency is Our Middle Name

Our technician, Adam Koch, is going by a new title these days: The Professional Packer. It's true. Adam has proved to be meticulous and efficient in packing our SERVPRO vehicles with equipment.

He's saved our team many headaches in the few short months he's been with us, and we could not be more grateful for his dedication to our team.  

New ERV Presented to the Public

On January 10th, the American Red Cross introduced their new Emergency Response Vehicle (ERV) to the public by serving coffee and donuts at a local Hy-Vee in Waterloo.

It's our pleasure to house the new ERV at our location, keeping it charged and ready to go. The vehicle will respond to local and nationwide disasters with the help of donations and volunteers.

When nonprofits and for-profits work together, amazing things can happen for our community.

Honoring First Responders

On December 26th, SERVPRO sponsored the First Responder Bowl held in Dallas, Texas. Even though the game was canceled, we were able to honor the heroes who serve our country on a daily basis.

We're Better Together

Our Smile Supplier, Debbie, visited some of our insurance agents on Halloween dressed as “Better Together”.

What goes together better than milk and cookies or peanut butter and jelly? The only thing we could think of is SERVPRO and insurance agencies. We couldn’t do our work without their work.

Our deepest appreciation goes out to all of our agencies. Thank you for all that you do!

Customer Discovery Summit Gives Insight

In September of 2018, we invested in bettering our company by attending the Customer Obsession Summit hosted by VGM. At this summit, we learned the importance of listening to our customers and truly hearing their needs and wants.

'Tis the Season of Giving to the Northeast Iowa Food Bank

Earlier in December, we hosted a food drive for the Northeast Iowa Food Bank. At the conclusion, we were able to donate 76 lbs. of food and 54 meals in total. In the photo, Nikki, our Job File Coordinator, is donating non-perishable and personal-care items.