What our Customers say...

Testimonials

Couldn't be happier with the work they did. Brett and his crew worked on our basement mold problem and he was always available to talk through the project as we went. He kept me in the loop and I always felt like I knew what was going on and what was next. His crew was top notch, always professional, and left the work space clean at the end of the day. Highly recommend!

The folks at SERVPRO, especially Brett, were an answer to our prayers.  When pipes burst in my grandma’s house and left a mess, Brett met us right away as it worked with our schedule since we were helping my grandma from out of town.

Brett and his crew were extremely empathetic and helpful coordinating services beyond their company scope.  They helped clean up all areas of the house and gave recommendations for other services we were going to need as well.

We could not have gotten through this disaster without Brett and the SERVPRO team. I can’t say how pleased we were with the service excellence we received and we are grateful for their help!

Thank, Thank, Thank, you!  

Jen G., Waterloo

Wonderful end to a pretty awful day before Christmas plumbing problem. The SERVPRO guys - Scott, Paris and Evan went out of their way to make everything clean and like new. We are so thankful and are recommending them to all our friends.

SERVPRO Carpet Cleaning is 5 STAR! Staff is friendly and professional & their service was very cost effective compared to other companies I called. My carpet looks new! Thank you!

Brent and SERVPRO did an awesome job cleaning up sewage that had backed up into my basement. He kept me well informed even though I worked the majority of the week. He also took multiple pictures and worked easily with my insurance. Amazing job!

SERVPRO did a great job and they were very courteous and respectful of our home.

Any time there's a fire it's extremely stressful. In our case we are an Internet business so our customers don't care if there's damage to our facility and the orders keep coming in. So shutting down was not an option for us.
Scott and the SERVPRO of Black Hawk County team responded to our fire within hours of the event early on a Saturday morning and worked through the weekend to ensure we would be operational on Monday. There was still a lot more work to do but the team was very respectful of our on-going operations and did their best to cause the least amount of disruption as they continued to clean the facility top to bottom removing fire debris, soot and smoke smell.
Today our building is exactly as it was before and our business barely missed a step during the entire process. That is beyond incredible given the scope of the clean-up effort. That early Saturday morning was easily the most challenging and stressful event our business has ever experienced. Scott Demuth and the SERVPRO team very quickly made it "Like it never even happened."

SERVPRO of Black Hawk County did an outstanding job cleaning up our basement after our water heater sprung a leak!! The employees were very polite and hard workers! Thank you SERVPRO for an outstanding job extracting the water and removing our carpet and wet drywall! I highly recommend your company to anyone in need of water damage clean up services! SERVPRO: that's what they do!! Thank you to Evan, Scott, Brett and their employees.

Brett and his team did a great job cleaning and drying out my basement after a sewer disaster. They were polite and although I was busy working the whole time, he kept me well informed. Thanks for doing a great job. I highly recommend them.

Thanks for all your help with our house having a "disaster" and being far away is stressful. Knowing your were there to help us and everyone through the time consuming mess, clean up and repair was awesome. We appreciate all you do!! Thank you from the bottom of our hearts.

Wanted to let everyone know that I was very impressed with your guys who worked on the basement!! They were hard working, polite and very professional! It has been a pleasure to work with SERVPRO.

The staff was very helpful and empathetic to my situation and made this bad experience into a good one!

Thank you very much! When asked the question what recommendations would you have to help the SERVPRO Franchise improve its performance in the future? Response was "How do you perfect perfection!"

Want to thank you for the wonderful Job on the carpet cleaning! We really appreciate you coming so fast and the great job! We really liked the detailed note of what was done. You will be highly recommended to friends and family. Thanks.

I would highly recommend you and your contractors. You all did a wonderful Job and I am very happy with my bathroom. Thanks Again!

I just wanted to write you a quick note to thank you for the excellent work and customer service we received. We were really at a loss when it came to the smoke damage and how to even begin the cleanup process. Your experienced staffs were so helpful, knowledgeable and detailed orientated. They really put our minds at ease. From taking care of phone calls for us, to picking up or dry-cleaning and delivering it personally, your company exceeded every expectation we had. Thank you!

Thank you very much for taking care of the water damage and experience. I appreciated you very much!